Refund and Exchange Policy

  1. Returns:

We want you to be completely satisfied with your purchase from Criterion. If you are not satisfied with your product, you may return it within [number of days] days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

 

  1. Exchanges:

If you wish to exchange your product for a different size, colour, or style, you may do so within [number of days] days from the date of purchase. The product must be unused, in its original packaging, and in the same condition as when you received it.

 

  1. Return and Exchange Process:

To initiate a return or exchange, please follow these steps:

- Contact our customer service team at [customer service email at ino@criterion-uk.com to inform them about your return or exchange request.

- Provide your order details and reason for the return or exchange.

- Our customer service team will guide you through the return or exchange process and provide you with a return authorization number if required.

- Pack the product securely in its original packaging, including all accessories and documentation.

- Include the return authorization number (if provided) on the package.

- Ship the product back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.

 

  1. Refunds:

Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, a refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account.

 

  1. Exclusions:

Please note that certain products may not be eligible for return or exchange due to hygiene reasons or if they are personalized or custom-made. These exclusions will be clearly stated on the product page or communicated to you at the time of purchase.

 

  1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances. Please provide detailed information and, if possible, include photographs of the damaged or defective product.

 

  1. Non-Returnable Items:

The following items are non-returnable:

- Gift cards or vouchers

- Clearance or sale items (unless they are damaged or defective)

 

  1. Changes to the Refund and Exchange Policy:

Criterion reserves the right to modify or update this refund and exchange policy at any time. Any changes will be effective immediately upon posting on our website.